We manage the accidents...delivering the results

Sectors

Insurance

TSG work extensively with insurance companies and loss adjustors, offering an end-to-end solution that enables them to effectively manage their claims handling through our experienced staff. By providing a cost-effective, efficient, knowledgeable service, we help reduce the time, effort and cost it takes to manage a claim from first notice to completion. We help to minimise risk and deliver a high-quality service to the policyholder, ensuring satisfaction every step of the way.

 

We can assist with domestic and commercial insurance claims covering escape of water, fire and flood, theft and accidental damage. Our nationwide team of experienced inspectors offer desktop validation and site inspections, providing detailed reports and recommendations on the best means to effectively fulfil the claim.

 

Our disaster management services include drying, cleaning and sanitisation, decontamination, deodorisation, plus inventoried packing and storage of personal possessions at our secure facility. Our aim is to help reduce risk, minimise deterioration and facilitate work on damaged properties – giving the policyholder peace of mind.

Commercial

TSG’s dedicated team are committed to delivering superior, reliable and cost-effective professional cleaning services to local authorities and other public sector organisations. With an emphasis on quality of service and client satisfaction, our comprehensive range of services include:

  • Deep clean/sanitisation (kitchens/washrooms/cloakrooms/communal spaces)

  • Grounds maintenance (litter, leaf & debris removal and car park cleaning)

  • Waste clearance and disposal

  • End-of-lease cleans (commercial and domestic)

  • Guttering and signage cleaning

  • Graffiti removal

  • Pressure washing

  • Carpet, hard floor and upholstered furniture cleaning

  • PAT testing

  • Ultrasonic cleaning for the removal of dirt, grime, grease and smoke damage. We can also clean car parts using this specialist process

Meet the Team

Phil Davenport – As Managing Director, Phil’s primary role is to manage the performance and strategy of the company. However, he is also our ceramics and glassware specialist, overseeing a team of highly skilled restorers and working alongside auctioneers and international suppliers to provide a first-class restoration or replacement service.

Sam Pitman - Sam heads up our Business Development team and looks after our panel of insurers and customers. With over 15 years Insurance Industry experience Sam brings a wealth of knowledge to the role.

Steve Mills – Steve heads up our Restoration team and is our furniture maestro, with a magic touch and an impressive collection of tools. A skilled furniture restorer boasting over 30 years’ experience, specialising in antiques and modern furniture, Steve is meticulous in his attention to detail and high level of craftsmanship.

Garrett Palmer – Garrett heads up our Disaster Management team and there isn’t much he doesn’t know about dealing with fire and flood damage. With more than 30 years’ industry experience, 16.5 spent with TSG, Garrett brings a wealth of knowledge to the role.

About Us

Established in 1973, Tadley Services Group (TSG) has developed into a nationally renowned provider of specialist restoration, disaster management and professional cleaning services to commercial  customers, as well as working with local authorities and other public sector organisations.

 

Family owned and managed, we strongly believe our talented people are the core of our business. Together we strive to provide unparalleled services through our obsession with excellence.

 

Our reputation for reliability, quality craftsmanship and integrity is proven by the results we consistently deliver. We put the customer at the heart of everything we do.

 

At a glance - key facts:

  • Over 40 years experience in specialist restoration, disaster management and professional cleaning services

  • Professionally equipped purpose-built premises

  • Working with the leading insurance companies

  • Nationwide coverage via our experienced team

  • Specialist knowledge in antique and modern furniture, ceramics and glassware, fine art,     rugs and clocks

  • Effective, efficient and uncomplicated
    claims management and tracking

1973

Year Established

1,000s

of Claims
Completed

1,000s

of Satisfied Customers

40+

Years of Experience
 
 
 
 

Testimonials

Gallery

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Contact

Enquiries

For any enquiries or questions please call us on 

0118 981 2111 or fill out the following form. We aim to respond within 48 hours.

Head Office

Robert Henry House

Silchester Road

Tadley

RG26 3PY

0118 981 2111

info@tadleyservices.co.uk

TADLEY SERVICES GROUP PRIVACY POLICY

 

At Tadley Services Group, we are committed to protecting and respecting privacy.

 

This policy explains when and why we collect personal information about people who use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

By using our services, you’re agreeing to be bound by this Policy.

 

Who are we?

We’re Tadley Services Company Limited, trading as Tadley Services Group (“TSG”), we are a limited company registered in the UK, registration number 3233282.

What type of information is collected?

TSG are the “Controller” of the personal data provided to us by individuals and act as the “Processor” of personal data provided to us by our Insurance customers.  We only collect basic personal data which does not include any special types of information or location based information.  This does however include name, address, email, phone numbers and in the case of insurance claims, the claim reference number, policy number and basic details of the claim.

Why we need it

We need to know basic personal data in order to provide the services we supply in line with our contractual or legal obligations or in the legitimate interests of the business.  We will not collect any personal data we do not need in order to provide and oversee our services.

 

What we do with it

All the personal data we process is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.  No third parties have access to personal data unless the law allows them to do so. Minimal information is stored and shared with our suppliers and local representatives for the purpose of carrying out the services provided.  We do not use information for marketing purposes. We do not share any data for the purposes of marketing.

 

We have a data protection regime in place to oversee the effective and secure processing of personal data.

 

How long we keep it.

We are required under UK tax law and our contractual obligations to keep basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. 

 

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.  If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is Nicci Davenport and you can contact her at Nicci.Davenport@tadleyservices.co.uk

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Don’t just take our word for it, below are examples of just some of the feedback we’ve received:

  • I was so pleased with work Tadley Services Group carried out. I phoned up and thanked them for the beautiful work they had done to a valued family object. Thank you for being there.

     

  • Polite and courteous. Explained the process well and answered all our questions with good knowledge.

     

  • We just want to re-iterate how delighted we are with the repairs that have been carried out. Please convey our gratitude to the lady that worked on the ornaments. Unless you had seen them broken, you would not know that both ornaments had been in pieces.

     

  • I was extremely impressed with the service that I received from Tadley Services Group. Their representative who called on me had the perfect combination of sympathy for my loss and a very professional approach to ensuring that I received appropriate compensation. We worked together to achieve a satisfactory result and reduce the possible amount of the claim. I would recommend them without reservation.
     

  • Good communication. Careful workmen. Excellent result. My antique table now back to showroom condition.
     

  • Tadley Services Group delivered the service to the highest standard. No more could be desired.
     

  • The reconstruction and decoration was completed quickly and professionally with little inconvenience to ourselves. It has been finished to the highest standard, and the respect and good manners we were shown was second to none.