Desktop Claims Handling

Another service developed by TSG to benefit the policyholder and insurer is photographic claims handling. The policyholders are sent cameras, full instructions on how to record the claim plus a very brief and user-friendly questionnaire. The camera and the form are returned to us, usually very quickly, and we then deal with the claim from the evidence of the camera and the form. If there is anything on the photographs and on the form that does not balance, then we have the option to send a claims inspector in order to verify any details that have not been satisfactorily dealt with in the first instant.

This is a very popular service, both with insurers and with policyholders as it is extremely convenient for both parties. As well as saving huge amounts of times, costs are drastically reduced.