To make it more convenient and to provide a nationwide
service, TSG have also developed a courier service for
claims involving damage to china and porcelain. TSG provide
the policyholder with all packaging and the information
necessary to send the damaged goods to our factory. These
goods can either be collected by a specialist courier
or posted, depending on the nature and value of the piece.
these items are received in the factory, they are assessed
by our experts as to the economic and practical viability
of repairs and restoration. If a practical or economic
repair cannot be carried out successfully, then we will
either replace the piece (if easily available) or alternatively
search worldwide for a replacement item should the piece
have been “retired” or is an antique. Once
either the replacement or repaired item is ready we will
then forward the item, fully insured, back to your policyholder.
is a very cost effective service and has proved to be
very popular with policyholders because of its sheer convenience.
In this instant we are able to cover the whole of the
UK, including Northern Ireland.