Claims Handling

The core of the business is claims handling. TSG’s experience of the insurance industry and the administration of insurance claims allow them to control costs rigidly, while providing your customers with the best service. After the initial details are confirmed with the Insurers or Loss Adjusters, each case is allocated to a Claims Controller. It is their sole responsibility to handle the claim from its inception to a satisfactory completion.

Their first task is to carry out a detailed survey to ensure the correct resources and personnel are applied to that claim. They then allocate accordingly and instigate immediate action to minimise further loss. All damaged items are delivered back to base for processing.